Shipping & Return Policies
*Please note that due to COVID-19 delays may occur.
Studio Vaia aims to dispatch orders within 2-3 working days (Mon-Fri, excluding public holidays in The Netherlands) of receiving the payment. If by any chance your order might take longer to be dispatched, you’ll be notified.
When ordering, you will have to provide a working e-mail address, where your shipping information will be sent as soon as your order has been shipped.
THE NETHERLANDS: We use the “brievenbuspakket” option from PostNL to ship your order. This option costs €4,10 for The Netherlands. For this type of package/box you don’t need to be home as it fits through your mailbox.
BELGIUM & GERMANY: Shipping to Belgium costs €9 (standard, tracked).
UK & rest of EU: 7-10 working days from date of dispatch. Orders are not tracked. If you’d like to have this option, contact us via e-mail or Instagram DM so we can see how we can help.
REST OF THE WORLD: Contact us to see what the options to your country are.
The estimated delivery times from PostNL are estimates only and not guaranteed. Delays can, and do, occur unfortunately. Once the items leave our hands, we are not responsible for issues that may be caused by the post office. This included delayed delivery, lost items, stolen items, etc. We will not refund or replace these items.
With that being said, we will do our best to help locate your package.
Returns: All sales are final. Returns and/or exchanges will not be accepted due to hygienic reasons. However, contact us if your item is damaged in the mail to see how (and if) we can provide a solution. If by any chance, a return takes place, the costs of shipping will be covered by the customer and not by us.